Birmingham City Council's troubled Oracle Fusion implementation, which has already cost more than seven times its original estimate and contributed to the council's effective bankruptcy, is not yet out of the woods. A report from auditor Grant Thornton has warned that the council will receive 'disclaimer opinions' for the next three financial years, meaning the auditor cannot obtain enough evidence to express an opinion on the financial statements.
The report noted that the council's transition to a rebuilt Oracle Fusion-based HR and finance system in August has been 'largely successful', with the reimplementation appearing to have been 'better managed than the original 2022 implementation'. Unlike the original system — known as 1B, which went live in April 2022 and left the council unable to reconcile bank accounts or understand its cash position — the new system has no outstanding business-critical or priority level 1 or 2 tickets. For context, in September 2025 there were 311 open tickets and two major incidents related to the old system.
However, the damage from the original implementation continues to haunt the council. The first go-live introduced several customisations, including a bank-reconciliation design that failed to function properly. The council has spent more than £5 million on manual workarounds. The overall project, including the reimplementation, is now expected to cost around £144.4 million against an initial estimate of £20 million. Including forgone efficiency savings, researchers estimate the cost could reach £216 million.
The council initially planned to go live in December 2020 for finance and procurement and February 2021 for HR and payroll, before shifting both to April 2022. It had intended to implement Oracle 'out of the box' but introduced customisations that ultimately failed. Taxpayers may take some comfort that the reimplementation appears better managed, but a clean audit opinion remains years away.