Flock's DFR system integrates with emergency services, automatically dispatching drones in response to 911 calls, license-plate reader notifications, or gunshot-detection alerts. The drones stream live video to dispatchers and officers in the field. Flock acquired the capability when it purchased drone firm Aerodome, which supplies drones with high-definition video and thermal imaging.
Cities testing or contracting with Flock include Fort Worth, Texas; Castle Rock, Colorado; Dunwoody, Georgia; Fulton County, Georgia; and Middletown, Connecticut. During a two-month pilot, Fort Worth reported the drone deployed to 162 emergency calls with an average response time of 112 seconds. It was the first unit to arrive at 76 of those calls, and authorities cleared 11 without sending officers. The city stated the drones only respond to calls, do not patrol, and keep cameras pointed at the horizon until reaching the scene.
Middletown Police Chief Erik Costa told CT Insider, "The drone's purpose is not surveillance; it's first response." He added that footage would not be shared outside the building without a search warrant and that unused video would be erased within 30 days.
However, other cities have turned down Flock's offers. Berkeley, California, rejected a $2-million proposal to expand its existing license-plate cameras to include drones and more software. Bridgeport, Connecticut, declined a $500,000 lease for two DFR drones. Middletown's mayor also declined to sign the contract despite council approval for a trial. Privacy concerns and fears that data could be shared with federal authorities without a warrant were cited as common reasons.
Flock has faced controversy over misuse of its license-plate reader system and security issues, though the company maintains it has never suffered a data breach.