Bereaved families of civil servants could face large tax bills because of lengthy delays in processing death‑in‑benefit claims under the civil service pension scheme run by the outsourcing company Capita, MPs have warned. More than 1,600 families have been waiting over 100 days for their claims, pushing some beyond the two‑year window that allows lump‑sum payments to be made tax‑free.
company
Capita
British business process outsourcing company