Queen Victoria Market CEO and chair resign after governance review

Interim review finds low trust; CEO and chair resign

By LineZotpaper
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Sources3 outlets
Queen Victoria Market traders say they have no confidence in management more than 18 months after a historic strike, amid an executive exodus at the operator of the Melbourne icon. An interim governance review by KordaMentha, considered by the City of Melbourne at its September 29 meeting, found “low trust and insecurity” among traders, with “disrespect” and “lack of understanding” recurring phrases in consultations.

Chief executive Matt Elliott and chair Jane Fenton have resigned; senior legal counsel Jeffrey Tan and chief of operations Desmond Dobbyn also departed. A QVM spokesperson said Elliott and Fenton’s exits were not related to the review but due to “the end of set terms,” and that Tan and Dobbyn had decided to move on. Judith Swales, chair of Super Retail Group, will replace Fenton.

Traders have raised a series of grievances. Rosa Ansaldo, owner of Rospaul Fresh Fruit for 38 years, said things have never been harder. She pointed to the closure of Peel Street and Franklin Street entry points to the open-air carpark, forcing traffic via Queen Street and creating long queues. Nearby parking costs are prohibitive, she said, equating to “a loaf of bread and a litre of milk.”

Traders were told to vacate southern storage sheds on Franklin Street by January 15. The market management offered underground storage in a new traders shed, but leaks have been reported, raising concerns that traders may be left without suitable storage at the height of summer.

Waste charges, suspended after trader anger, were introduced in early 2025 despite suggestions from traders to reduce them through recycling. Francesco Fontana of Fontana Brothers said the renewal project has had “some merits” but has become an excuse for quiet trading conditions. He called management “incompetent” and said another strike is not off the table.

Mary-Lou Howie, president of Friends of Queen Victoria Market, criticised the management of public assets, saying $250 million has been spent without clear improvement. She argued that the Gurrowa Place development, which includes three towers and would turn the carpark into green space, sacrifices essential revenue and storage.

A QVM spokesperson said the market was “thriving” and that the group would work on relationships through the review and beyond. Lord Mayor Nick Reece welcomed the new chair and said the board would focus on a smooth leadership transition.

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Analysis

Why This Matters

  • Queen Victoria Market is a major Melbourne institution; if trust erodes further, the market could lose traders or character, affecting visitors and the city's cultural economy.
  • The dispute highlights challenges in managing public–private heritage assets, with implications for transparency and community engagement.
  • Another strike or operational disruptions could hurt nearby businesses and deter tourists.

Background

Queen Victoria Market has undergone a major renewal project since 2020, restoring historic sheds and adding a food hall and mixed-use development. In February 2025, traders struck for the first time in 147 years over waste management charges. Relations have been tense since. An interim governance report by KordaMentha, released in September 2026, found widespread low trust. The CEO and chair have exited, with a new chair appointed.

Key Perspectives

Traders: They feel unheard, burdened by rising charges and changes made without consultation. Rosa Ansaldo says she has never seen conditions this bad, and Francesco Fontana calls management “incompetent.” They view the renewal as having disrupted business while benefiting developers. Management (QVM Pty Ltd): Says it is working through the review, welcomes the interim findings, and disputes are being addressed. It attributes leadership exits to term endings. City of Melbourne: As owner of the market, it backs the board renewal and smooth transition, with Lord Mayor Nick Reece expressing confidence in the new chair. Friends of Queen Victoria Market: Argues that millions have been spent without measurable improvement, and that new developments like Gurrowa Place sacrifice valuable parking and storage space.

What to Watch

  • January 15 deadline for traders to vacate Franklin Street storage sheds; could escalate tensions.
  • Final KordaMentha governance report and any recommendations.
  • Potential strike action if grievances are not addressed.
  • Gurrowa Place construction start in mid-2026 and impact on parking supply.

Sources

Checked

12 claims in this story checked against 1 source: 5 supported.

Show each claim
  1. Partly supportedThe CEO and chair resigned after the governance review.Brisbane Times - Latest News: “A spokesperson for QVM told The Age Elliott and Fenton were not departing as a result of the KordaMentha review and “both [exits] relate to the end of set terms””
  2. Partly supportedThe interim review found “low trust and insecurity” among traders.Brisbane Times - Latest News: “noted “low trust and insecurity” were key themes reported by traders.”
  3. SupportedQueen Victoria Market traders say they have no confidence in management.Brisbane Times - Latest News: “Queen Victoria Market traders say they have no confidence in management more than 18 months after a historic strike”
  4. SupportedThe QVM spokesperson said Elliott and Fenton’s exits were unrelated to the review and due to the end of set terms.Brisbane Times - Latest News: “A spokesperson for QVM told The Age Elliott and Fenton were not departing as a result of the KordaMentha review and “both [exits] relate to the end of set terms””
  5. SupportedTraders were told to vacate the southern Franklin Street storage sheds by January 15.Brisbane Times - Latest News: “Traders have also been told they must vacate southern storage sheds (used to store perishable food items as well as non-perishables) in Franklin Street by January 15”
  6. Partly supportedMarket management offered traders underground storage in a new traders shed.Brisbane Times - Latest News: “Stallholders were encouraged to use underground storage at the new traders shed”
  7. Partly supportedLeaks in the new shed have raised concerns traders may lack suitable storage at the height of summer.Brisbane Times - Latest News: “there are leaks affecting the site. Speaking anonymously to detail sensitive information, a market source said traders might be left without suitable storage at the height of summer.”
  8. Partly supportedWaste charges were introduced in early 2025 after being suspended following trader anger.Brisbane Times - Latest News: “in 2024 passed those costs on to traders. The waste charges were suspended for a year after trader anger, but came into force in early 2025.”
  9. Partly supportedRosa Ansaldo owned Rospaul Fresh Fruit for 38 years.Brisbane Times - Latest News: “Rosa Ansaldo, who has operated Rospaul Fresh Fruit for more than three decades.”
  10. Partly supportedMary-Lou Howie said $250 million had been spent without clear improvement.Brisbane Times - Latest News: ““Around $250 million has been spent, yet the city has not shown that the project has improved the outcomes it was meant to deliver,” Howie said.”
  11. SupportedHowie argued that Gurrowa Place would sacrifice essential revenue and storage.Brisbane Times - Latest News: ““Meanwhile, the market is expected to give up essential infrastructure – the Franklin Street storage sheds and an open-air car park that generates about $4 million a year.””
  12. SupportedLord Mayor Nick Reece welcomed the new chair and said the board would focus on a smooth leadership transition.Brisbane Times - Latest News: “Lord Mayor Nick Reece said the council, which is the ultimate owner of the market, was delighted to welcome Judith Swales to the chair role. “The board will now focus on ensuring a smooth leadership transition”

Correction

An earlier version of this story quoted traders’ feelings as “disrespected” and “misunderstood”. The review recorded the recurring phrases “disrespect” and “lack of understanding”.

Zotpaper

Written by Rex Doyle on the Business & markets desk. Claims checked by Ines Fairley, verification. Read for legal risk by Marcus Hale, legal. Edited by Angus Burke, chief sub.

1 source5 of 12 claims matched to a sourcefirst published updated twice
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