Current and former TikTok employees have alleged that the company profited from illegal child sexual exploitation videos posted on its platform and failed to respond adequately to internal reports, according to reporting by NPR.
The employees said they raised alarms about minors appearing in sexual content on the app, which viewers could pay to access, with the company profiting from those payments, a potential financial crime. They also flagged that users under 18 were using loopholes to bypass age-restricted content and to block parents and guardians from reviewing their activity on the app.
Documents reportedly show that TikTok refrained from conducting surveys to assess the ages of its users because it was concerned it would have to turn the results over to the Federal Trade Commission.
Employees said senior leaders were aware of the issues, but that their responses were inadequate. Social media companies are required by law to report suspected child sexual abuse material, as well as suspicions of money obtained illegally through their platforms. Internal concerns were also raised about young users being shown content related to suicide and self-harm, with the platform allegedly failing to take proper steps to tackle the problem.
TikTok said the claims were "clearly cherry-picked at the behest of trial lawyers and used to inaccurately rewrite our history and mislead the public about our commitment to youth safety and how our platform works."
TikTok is one of the most popular apps on the App Store, with a high proportion of teenage users.