The BBC spoke to five diplomats who have served in Russia since the full-scale invasion began in 2022. They describe a level of pressure comparable to the Cold War era, when Western embassies were monitored through physical surveillance, listening devices hidden in gifts, and 'spy dust'.
The atmosphere, according to Tracy, was marked by 'high levels of uncertainty' that made her posting in Moscow more difficult than even the armed attack she survived in Pakistan. 'Being the ambassador to Russia was probably the hardest assignment of my career,' she told the BBC.
After Moscow declared hundreds of Western diplomats persona non grata in retaliation for Western expulsions, many embassies were left critically short-staffed. Russia's 2021 ban on hiring foreign nationals exacerbated the problem. One diplomat recalled a Russian official who joked, 'at least you still have the chef,' when a plumbing problem became a diplomatic crisis.
Financial sanctions also created difficulties. After Russian banks were cut off from SWIFT and payment systems suspended, one ambassador ran out of cash to pay staff. Another diplomat sold his car to bring rubles to the embassy in a suitcase. 'It's completely insane,' the diplomat said, 'but you had to look at it with a sense of humour.'
The FSB, Russia's domestic security service, attempted to recruit Russian embassy employees, according to one former ambassador. Those employees reported the approach and were let go, 'otherwise, they could have faced some sort of criminal prosecution.' Russian academics and cultural figures were intimidated into avoiding contact with Western embassies; guests attending the British ambassador's King's birthday party in June were harassed by pro-Kremlin activists and then questioned by police.
Not everyone could handle the strain. One former ambassador said 'constant paranoia' had driven a number of officials to quit their jobs, and that even after leaving Russia he was looking over his shoulder for months.
Yet the diplomats were determined to stay. Former French ambassador Pierre Lévy recalled arguing against a recall immediately after the invasion, feeling that the worse relations became, the more important the diplomatic channel. 'Generals prove what they can do during a war. The same is true for diplomats,' a former European ambassador said.
Moscow openly accuses Western envoys of engaging in 'espionage' and, according to Russian journalist Alexei Venediktov, has effectively banned most Russian officials from speaking to Western embassies. Venediktov told the BBC that Russian officials were 'being misunderstood precisely because of your own actions: because ambassadors cannot do their jobs.'
Lynne Tracy left Moscow in 2025 feeling her primary mission, keeping the US embassy functioning, was accomplished. But she is equally proud of maintaining ties between Americans and ordinary Russians. 'Because at some point, government-to-government relations will have a chance to improve, and those ties between people will be there to help speed the improvement.'