Enterprise agents struggle when facts are hidden across business systems

Eight new benchmark templates test whether agents can infer unstated facts from conflicting and related enterprise records.

Independent
Benjamin Gruenbaum · Doron Porat · Assaf Natanzon · Roy Zavida · Chen Dinachi · Or Itzahary
Research Digest··2 min read

In one line

Enterprise agents struggle on benchmark questions whose answers depend on facts implied across data sources, not explicitly stated.

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The paper extends the Era by Eon with eight question templates that require 'hidden knowledge' (facts not stated in any document but implied by data across systems). For example, a sales system records a lost deal as 'timing' but a recorded call reveals the true cause was an outage. The benchmark generates a fictional company, fills templates, and computes exact answers without a language model.

Twelve agents (six models, each with two agent programs) were evaluated on eight questions from one company, with three runs per question. The best agent answered 18 of 24 runs correctly. Four of the six models answered at most 6 of 24 runs regardless of agent program. The hardest questions, which require picking one of several similar records, were answered correctly only once in 84 attempts across all agents.

The results are interesting because they show that benchmarks with explicit rules no longer separate top models, but hidden-knowledge questions create a clear gap. This mirrors real enterprise tasks where critical information is often scattered across systems and requires inference.

How it works

before and after
FULLY SPECIFIED QUESTIONS (EXISTINGExplicit Rules: Fully specified queriesExplicit RulesFully specified queriesSingle System: Record in one placeSingle SystemRecord in one placeExact Answers: Computable ground truthExact AnswersComputable ground truthHIDDEN-KNOWLEDGE TEMPLATES (THIS PAPER)combine evidenceidentify correctrecordHidden Knowledge: Evidence across systemsHidden KnowledgeEvidence across systemsCross-System: Reconcile CRM, calls, ticketsCross-SystemReconcile CRM, calls,ticketsRecord Disambiguation: Choose among similar recordsRecordDisambiguationChoose among similarrecordsEight hidden-knowledge question templates added.
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