French authorities say the hack targeted entire fleets of refrigerators and freezers, with attackers remotely activating defrosters for extended periods. This caused temperatures inside the units to reach as high as 50 degrees Celsius (122 degrees Fahrenheit), spoiling untold quantities of perishable goods. In some instances, the electrical systems caught fire.
Security advisories and public research from cybersecurity agencies indicate that all three models of controllers involved in the attack—manufactured by Danfoss of Denmark and Dixell and its US-based parent company Copeland—contain critical vulnerabilities. These flaws allow attackers to log in remotely with administrative privileges. According to reports, Danfoss controllers, for example, used a daily-changing password that was generated by publicly available firmware based on the date. An attacker analyzing the code could replicate the password for any device that had not received a recent update. The daily passwords were identical across all models, meaning a single exploit could compromise hundreds or thousands of stores.
The attack highlights ongoing risks posed by insecure internet of things (IoT) devices in critical commercial infrastructure. The vulnerabilities had been documented in multiple advisories prior to the incident, raising questions about why affected systems had not been patched. The identity and motive of the attackers remain unknown.
While the full financial impact is still being assessed, the incident is expected to cost affected supermarkets millions of euros in lost stock, cleanup, and system repairs. French authorities are investigating the attack, and regulators may consider new requirements for securing connected industrial equipment.