Office document extractors let attackers mislead AI without changing what users see

The authors identified 31 divergences in how extractors process OOXML files and built five attacks that fooled ChatGPT, Claude, Gemini, and Copilot.

Top University
Penghui Li

Nanyang Technological University

Research Digest··3 min read

In one line

Text extractors for Office documents can produce content that differs from what humans see, enabling attacks that mislead language models without using instructions.

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When you upload an Office document to an AI chatbot, the AI does not see the document as you do. It reads text extracted from the document's underlying file. Because extractors interpret the file differently than Office software, the AI can receive content that differs from what a human sees. For example, a number format can make $1,000,000 appear as $1,000, but the AI gets the larger figure. Researchers analyzed ten extractors and found 31 types of such mismatches. They built five attacks that exploit these mismatches to mislead AI without any hidden instructions. All eight major AI assistants tested, including ChatGPT, Claude, Gemini, and Microsoft 365 Copilot, were fooled by at least one attack. This shows a new vulnerability: a malicious file that looks normal to a human can trick an AI into acting on false information, such as approving an inflated budget.

How it works

before and after
USUAL TEXT EXTRACTIONOffice documentOffice documentText extractor: May differ from the visible pageText extractorMay differ from thevisible pageAI model: Receives extracted textAI modelReceives extracted textPRISM DEFENSEOffice filecontentsText matchingthe human viewOffice document: Appearance can hide manipulationOffice documentAppearance can hidemanipulationPrism: Reconstructs the human viewPrismReconstructs the humanviewAI model: Receives reconstructed textAI modelReceives reconstructedtextThe attacks change document interpretation without embedding instructions.
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