Simulated user personas improve agents’ handling of multi-turn workflows

PersonaForge generates behaviorally varied conversations from real seed queries, supporting both agent training and a 138-task evaluation benchmark.

PaperTop Universitycs.CLarXiv:2608.28378v1
Hanglong Lv · Dawei Zhu · Lei Li · Bowen Ye · Huaqiu Liu · Yifan Song · +8 more

State Key Laboratory of Multimedia Information Processing · Peking University · LLM-Core, Xiaomi · The University of Hong Kong · Renmin University of China

Research Digest··2 min read
The authors analyzed 16,000 real-world sessions, finding that 75.9% involved multiple turns, then developed a framework that simulates users with different personas and interaction behaviors. Training Qwen3.5-27B on 6,300 generated records raised its benchmark composite score by 4.1%, while reducing the turns and tool calls needed to complete tasks.

What they did

The authors built PersonaForge around a four-dimensional persona space, behavioral controls calibrated to real-user statistics, and “Reverse Deep Construction,” which expands authentic seed queries into multi-turn interactions. They used the framework to generate a 6,300-record training dataset.

They also created PersonaForge-Bench, a manually annotated evaluation set containing 138 tasks across more than 20 professional domains. Agents are scored along four dimensions, including task completion and response quality, and the authors tested the training approach on Qwen3.5-27B.

Key findings

  • In the analyzed 16,000 real-world sessions, 75.9% of interactions were multi-turn rather than complete single-turn requests.
  • PersonaForge training improved Qwen3.5-27B’s composite benchmark score by 4.1%, with gains across all four evaluation dimensions.
  • The largest reported improvements were 6.0% in task completion and 6.8% in response quality.
  • Trained agents completed interactions with fewer conversational turns and tool calls; ablations attributed benefits to both the SOUL behavioral components and adaptive simulation.

Why it matters

Agent datasets commonly present complete instructions upfront, whereas real users often clarify goals, disclose constraints gradually, or change direction. PersonaForge offers a way to train and evaluate agents under this more interactive setting, potentially improving both task success and interaction efficiency.

Caveats

The benchmark contains only 138 tasks, and the reported training experiment centers on one 27-billion-parameter model, so generalization across model families and deployment settings remains unproven. The simulations are calibrated against real-session statistics and authentic queries, but synthetic personas may still omit important human behaviors; the abstract also does not provide absolute scores or numerical efficiency reductions.

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