Uber driver ordered to pay $20,000 for discriminatory tirade against passenger

QC finds conduct ‘verging on threatening’ after woman traumatised on trip home

By LineZotpaper
Published
Read Time3 min
Sources3 outlets
An Uber driver has been ordered to pay a woman $20,000 in compensation after a terrifying discrimination incident during a ride home from work in Brisbane. The Queensland Civil and Administrative Tribunal found Jawad Ehrar subjected Kubra Hassani to a discriminatory tirade, locked the car doors and deliberately drove past the correct exit, leaving her traumatised and fearing for her safety.

Jawad Ehrar drove Kubra Hassani home from Sherwood Train Station to her home in Yeronga about 11pm on April 30, after Hassani had finished work at L’Oreal Australia. During the ride, Ehrar shouted at her, locked the doors of the car and deliberately drove past the appropriate exit to her suburb, according to evidence provided by Hassani to the tribunal.

Hassani said Ehrar told her she was a disgrace to Afghan women and asked where her husband or brother was. He made discriminatory remarks about the Hazara community and Shia Muslims. He also told her that "women like you who walk around uncovered have no place in this world" and "you should be ashamed of being from Afghanistan – you’re a disgrace to us all".

When Hassani said she would call the police, Ehrar told her from outside her home that she could do whatever she wanted before saying "I know where you live".

Hassani suffered a psychological injury and meets the criteria for post-traumatic stress disorder, depression and anxiety, requiring ongoing psychological treatment. She experienced sleep difficulties, loss of appetite, severe anxiety, hypervigilance, migraines, intrusive thoughts and weight loss as a result of the incident. She missed five days of work and moved out of her Yeronga home as she no longer felt safe living there.

Peter Roney KC said Ehrar’s conduct was unprofessional, inappropriate and verging on threatening. "The statement that he knew where she lived, coupled with the implication that she was mistaken if she believed she was safe in Australia, was undoubtedly threatening and may well have warranted police intervention," Roney said.

In statements to the tribunal, Ehrar said Hassani had been the discriminatory one. "I strongly believe that her behaviour and accusations stemmed from her personal bias and prejudice against Pashtuns of Afghan origin, which she expressed through condescending remarks and unfounded accusations during the ride," he said.

Roney rejected this version of events, labelling it a personal counter-attack on Hassani. He noted Ehrar had nothing to back up his claims while Hassani had complained to Uber immediately and gave a statement to police the next day. "I reject this version of his evidence, which is also in conflict with his oral evidence that it was a normal conversation or that he couldn’t recall what was said," Roney said.

Ehrar no longer works as an Uber driver, having found work as an engineer. Hassani sought $30,000 in damages plus $10,000 for future medical expenses. Roney ordered Ehrar to pay $20,000 within 60 days.

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Analysis

Why This Matters

  • The case highlights the vulnerability of rideshare passengers to abuse and discrimination, and the legal avenues available for seeking compensation.
  • It underscores the ongoing psychological impact such incidents can have, including PTSD and the need for long-term treatment.
  • The ruling sets a precedent under Queensland's anti-discrimination laws for holding drivers personally liable for their conduct, regardless of employment status.

Background

Rideshare services like Uber have become a common mode of transport in Australian cities. While the company has policies against discrimination and conducts background checks, incidents of driver misconduct occasionally occur. The Queensland Civil and Administrative Tribunal handles discrimination complaints under the state's Anti-Discrimination Act. This case involved a late-night trip between Brisbane suburbs, where the driver's conduct escalated from verbal abuse to threatening behaviour.

Key Perspectives

Kubra Hassani (the passenger): She experienced what the tribunal found to be a discriminatory and threatening tirade that left her traumatised, unable to work, and forced to move homes. She has sought compensation and ongoing psychological care. Jawad Ehrar (the driver): He denied the allegations and claimed Hassani was the one who made discriminatory remarks, though the tribunal rejected this as an unsupported personal attack. Legal authorities: Peter Roney KC found the driver's behaviour unprofessional, inappropriate and threatening, noting the driver had no evidence to support his version of events.

What to Watch

  • Whether Ehrar pays the $20,000 within the 60-day deadline.
  • Possible further legal action or appeal from either party.
  • Uber's response if contacted, and whether the company updates its driver training or policies in light of the case.

Sources

Checked

12 claims in this story checked against 1 source: 10 supported.

Show each claim
  1. Partly supportedThe tribunal found that Ehrar subjected Hassani to a discriminatory tirade, locked the car doors and deliberately drove past the exit to her suburb.WA Today - Latest News: “Hassani told the Queensland Civil and Administrative Tribunal that Ehrar shouted at her, locked the doors of the car and deliberately drove past the appropriate exit to her suburb.”
  2. SupportedThe headline says Ehrar was ordered to pay $20,000 for a discriminatory tirade against a passenger.WA Today - Latest News: “An Uber driver has been ordered to pay a woman $20,000 in compensation after a terrifying discrimination incident on her trip home from work.”
  3. Partly supportedThe summary says a QC found the conduct was “verging on threatening”.WA Today - Latest News: “Peter Roney KC said Ehrar’s conduct was unprofessional, inappropriate and verging on threatening.”
  4. SupportedThe summary says the woman was traumatised after the trip home.WA Today - Latest News: “The driver’s angry tirade left her traumatised and fearing for her safety.”
  5. SupportedHassani said Ehrar told her, “women like you who walk around uncovered have no place in this world”.WA Today - Latest News: “He also told her that “women like you who walk around uncovered have no place in this world””
  6. SupportedHassani said Ehrar told her, “you should be ashamed of being from Afghanistan – you’re a disgrace to us all”.WA Today - Latest News: “and “you should be ashamed of being from Afghanistan – you’re a disgrace to us all”.”
  7. SupportedEhrar told Hassani, “I know where you live”.WA Today - Latest News: “before saying “I know where you live”.”
  8. SupportedRoney said the statement about knowing where Hassani lived was “undoubtedly threatening” and may have warranted police intervention.WA Today - Latest News: ““The statement that he knew where she lived, coupled with the implication that she was mistaken if she believed she was safe in Australia, was undoubtedly threatening and may well have warranted police intervention,” Roney said.”
  9. SupportedHassani suffered a psychological injury and met the criteria for PTSD, depression and anxiety, requiring ongoing psychological treatment.WA Today - Latest News: “Hassani suffered a psychological injury, and meets the criteria for post-traumatic stress disorder, depression and anxiety, requiring ongoing psychological treatment.”
  10. SupportedHassani missed five days of work and moved out of her Yeronga home because she no longer felt safe there.WA Today - Latest News: “She missed five days of work following the incident because she was too scared to continue working late shifts.”
  11. SupportedHassani sought $30,000 in damages plus $10,000 for future medical expenses.WA Today - Latest News: “Hassani sought compensation of $30,000 in damages plus $10,000 for future medical expenses.”
  12. SupportedRoney ordered Ehrar to pay $20,000 within 60 days.WA Today - Latest News: “Roney ordered Ehrar to pay $20,000 to Hassani within 60 days.”

Zotpaper

Written by Rex Doyle on the Australia & local desk. Claims checked by Ines Fairley, verification. Read for legal risk by Marcus Hale, legal. Edited by Angus Burke, chief sub.

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